Frequently Asked Questions

Templates

Are the templates completely customizable?

All our templates are created in Microsoft Word and are completely customizable.  You can modify every aspect of the document to suit your requirements including the layout, content, fonts, colors and design elements.

What software do I need?

The templates are in .docx format and are compatible with Microsoft Word (Windows and Mac OS X) versions 2010 and above. If you don’t have Microsoft Word, a free trial is available on the Microsoft website.

Can I edit the templates on a Mac?

Yes — the templates are in .docx format and are compatible with Microsoft Word (Windows and Mac OS X) versions 2010 and above. If you don’t have Microsoft Word, a free trial is available on the Microsoft website.

How easy is it to edit the templates?

Editing and customizing the templates is simply a case of replacing the placeholder text with your own, and changing the colors or layout as required. It is a straightforward process for anyone familiar with Microsoft Word.

Do the templates include the fonts?

Our templates only use fonts that are available for free, and download links are included with each template respectively, as well as instructions on how to install them.

Ordering

What payment methods do you accept?

We accept all major credit and debit cards through the Stripe secure payment gateway.

Is payment secure?

Your personal online security is extremely important to us. We use the latest SSL encryption technology and all orders are processed through a secure checkout system provided by Stripe.

How do I receive my template?

Once you have completed your purchase, your template package will be available to download. You can also access it at any time by logging into your account.

What's your refund policy?

The Resume Vault strives to provide the highest quality customer service. If you don’t like the template you ordered from us, we have a 30-day money back guarantee, no questions asked. Just reach out!

Partnerships

Can I list my resume template on TheResumeVault.com?

We do not currently act as a marketplace and all templates are designed in-house. However, contact us should you wish us to keep you informed if this changes.

Do you have an affiliate program?

Yes — we work with publishers and affiliate marketers active in the jobs/career space. Visit our Affiliates page for more information.

Need Help?

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